Returns & Exchanges
At Elo, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your new fashion find isn't the perfect fit, we are here to help you find an alternative or issue a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the original items with all tags attached into their original packaging or a secure mailing box to ensure they arrive safely.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status in real-time.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing